Action plan for housekeeping department

Action plan for housekeeping department


  • Hotel housekeeping 101: Tips and tricks for clean hotel rooms
  • 5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn
  • Action Plans for Cleaning
  • 5 ways to get your housekeeping team organized
  • Housekeeping plan at the workplace: best cleaning practices
  • Hotel housekeeping 101: Tips and tricks for clean hotel rooms

    What innovative things are you doing in your housekeeping program? Write to our editor at todayshotelier naylor. How to get your housekeeping management team in tip-top shape. By Dawn Berry When inventory is correct, the clutter is eliminated and supplies are easily obtained and reachable on carts. The possibilities — such as quickly moving through cleaning assigned rooms or helping out a teammate — start to open up. A housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are canceled or the weather suddenly changes.

    Ready to get your housekeeping management team in tip-top shape? Read on for our five ways for better organization in hotel housekeeping management. Lists and checklists are only as good as what is put on it and what is crossed off of it. A place for everything The purpose of organization is to be able to find, exchange and evaluate items quickly. How would you like it if your monthly inventory took half as much time?

    How would you like to reduce your minutes per room? What would you possibly do with all that extra time? The options are endless, and the answer lies in organization. Housekeeping carts Are the housekeeping carts organized? Does everything have a place? Do they look professional? As housekeeping managers are inspecting rooms, they should conduct a housekeeping cart inspection. Create a contest to see who can keep their cart organized and clean the longest.

    Reward those who pass inspection with a gift card or item from the gift shop. Storage rooms How much time is wasted by housekeeping staff due to disorganized storage rooms?

    Do the housekeepers or managers know what is in the storage rooms? Best practice is to clean out storage closets quarterly. If it has not been used it in a quarter, you probably do not need it. Office Even though the housekeeping manager is not always allotted the corner office with a window, it does not mean it cannot be organized. A cluttered office means a cluttered mind. Housekeeping managers should have organized storage shelves or cabinets for items they need close at hand or are more valuable.

    But do not horde. Let go of what is broken, not needed or does not have a purpose. How do overnight laundry attendants or PM public attendants communicate with the team? Ensure online apps, communications logs or planners are organized for maximum efficiency. Do they have pre-printed dates on top and a page for each day? Do not skimp here. Manage your deadlines and meetings. An online calendar is your friend — be it Outlook, Google or the one in your phone — calendar everything.

    Making a list Lists and checklists are only as good as what is put on it and what is crossed off of it. Lists are about accountability. Who should have one? Are checklists utilized for inspection of public spaces or laundry attendant tasks? If so, does it have times for when the tasks should be completed? Where are they stored when completed? Review all shift checklists quarterly to make sure they are current and applicable. Make a list each day Starting out fresh every day can be daunting, so when determining the list start by deciding what will have the most impact and begin there.

    What has been committed to others? If it cannot be completed, they should be made aware as soon as possible.

    Successful housekeeping managers keep and make lists daily, tracking priorities over the course of the week and month and even setting yearly goals. Getting organized is all about creating and visualizing your priorities and goals. The daily list should never be more than five items long or it is a set up for failure. Work efficiently and maximize productivity Delegate, delegate, delegate Most tasks are better complete than set aside to be completed perfectly.

    Delegating is an exceptional tool for the manager and staff. It teaches staff not only how to do complete the tasks but also how to address related problems.

    There are team members in every hotel that want to learn, grow and help. Let them shine, and let them help you shine. Not just on silent Even when a cell phone is on silent, it is still a distraction. Productive people take time away from their phones during the day. Try it when completing the schedule for the following week or doing monthly inventory. Tasks will be accomplished much quicker. This is especially true for tasks that may not be your favorite. Decisions, decisions… Disorganization is often the result of failing to decide what to do about — or what to do with — something.

    Start making decisions about little things, and soon you will find yourself more confident about taking more action. No more pop ups We are all susceptible to distractions — big or small.

    When working on a project or task, what do your eyes do when an email notification flashes on the screen? You know you should finish what you are doing, but you get distracted, stop what you are doing and read the email. It is the same theory as to why we all slow down to look at an accident. No desktop clock Have you ever wondered why there are no clocks in casinos?

    It is because they do not want you to focus on the time; they want you to focus on the task at hand. The same rule applies to your desktop. We all have plenty of clocks in our offices; between our cell phone and office phone, we have plenty of places to check the time. When overwhelmed, it feels as though the illuminated clock on the desktop is mocking you. Just shut the door An old adage is that a good manager must have an open-door policy.

    Make sure you are clear on what that really means. It does not mean you keep your door open at all times. Manage your office door like you manage your calendar. Keep to a schedule Are department schedules made two weeks out? Of course, schedules change based on occupancy, but consider creating schedules two-weeks out versus one-week out so the team can plan ahead. Schedules can always be altered if occupancy increases or decreases. When creating shift checklists, include time details on when tasks are to be completed.

    As a year veteran of the hospitality industry, Berry spent the majority of her career climbing the ranks within Hilton Hotels Corporation, capping off her tenure there as vice president, brand management, for Hilton Garden Inn.

    To learn more, visit www.

    5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn

    Housekeeping Improvement Plan Published on November 6, Maintaining high service standards day after day is easy with effective improvement training. Click To Tweet Having a good housekeeping team is one thing, keeping the standards at the highest level at all time is a completely different situation.

    Especially when people work in a job a long time, they can become complacent and standards can drop. Having a housekeeping improvement plan and system to keep everything in check is vital. Regular training should be provided, giving your housekeepers an opportunity to feedback will give you an insight into how things are really going. Regular checkups of all cleaning equipment will catch issues in time. Surveillance is a great way to troubleshoot issues.

    And finally, have a black book of contacts to outsource issues that cannot be dealt with internally. Tips for an effective Housekeeping Improvement Plan There are several ways to improve your housekeeping team.

    And to keep the standards high. The below overview gives a complete plan of what to focus on. And what to look out for. Training is key This is absolutely vital in improving any housekeeping team, big or small, commercial or in private households.

    When people are working in the same role for many years, the risk is of them becoming complacent in their tasks and training gives them a refresher of techniques and newfound inspiration to do things slightly differently, and improve.

    For more junior members of staff training is vital to learn new skills, tackle issues they might have been struggling with and practise skills they are not too confident in yet. Overall, training is good for team morale.

    It gives the housekeeper a sense of worthiness. Knowing you are investing time and money in training. It is also a great opportunity to have some team building. For members of staff to work together in a non-work environment. To have a bit of fun and get to know each other more. Utilise the knowledge present Do you know the exact background, interests and skills of all the employees?

    It is time to find out! By having individual chats find out about their previous roles, qualifications and training they undertook previously and passions.

    There might be someone in your team who is a keen florist in her spare time. But is not currently utilising all this knowledge as she is only cleaning certain areas — for example. Someone like that would be perfect being in charge of flower arranging in different rooms. And perhaps even sourcing and designing beautiful flower arrangements.

    It will save you having to outsource! Same goes for management potential. There might be members of the team that have natural leadership skills.

    And the ability to make people listen to them. If they have never been given the opportunity, this might not come out instantly. But they could shine as Housekeeping Manager, or training the junior members of staff. Discover leadership potential by having the conversation. But also by setting people different light managerial or training tasks and review how they get on — and if they like it, too. Review and update equipment You can be the most amazingly skilled housekeeper or cleaner.

    But if your cleaning equipment is not up to date there is nothing that can be done. Firstly, is it vital to regularly service and check all cleaning equipment. This goes from making sure all the vacuum cleaners are functioning properly and are being serviced.

    To making sure the cloths are kept clean and in good enough condition to still be used. Some pieces of equipment might last for many years. However, some — like brushes, cloths and sponges will need regular replacement to keep it hygienic. Secondly, stay up to date on new developments in cleaning equipment. New vacuum technologies might be worth investing in. As well as new mop systems. When the equipment is at its best, your team will be at its best giving the best possible results.

    Surveillance Surveilling your staff, whether done anonymously or by yourself, is a great way of troubleshooting any issues you might not become aware of during training or meetings. It gives you the opportunity to have an insight in day to day practise.

    And review in real-time where issues might arise or problems occur. There might be a lack of staff. Meaning you will see people overworked, struggling to finish all the tasks in time. Time scheduling might not be realistic. Or you might see faulty or substandard equipment here.

    Which will prohibit housekeepers to do a decent job. Outsource where needs be Knowing your limits is important, and vital to the successful running of the department. There are specialist companies for a reason. As they simply will be able to have better skills and equipment to get a job done. Much quicker and better than your housekeepers could do it. Think of carpet cleaning, for example.

    Sure, any good housekeeper will know how to remove stains and do a daily clean of carpets. But they will require deep cleaning regularly too. Specialist equipment is needed to achieve this. Your housekeeper will be able to do the day to day tasks.

    But make sure specialist tasks are outsourced where suited. But also in troubleshooting any issues, staffing solutions and management of departments.

    The surveillance days are a great way to understand any underlying issues. A detailed report will be presented to you after the surveillance day — conducted by our highly experienced industry professionals — with an overview of any issues, and specific recommendations on how to resolve these.

    This can be booked in as a one off, or as a regular occurrence to make sure you stay up to date on everything that is going on. It will save you lots of time in troubleshooting yourself, so you can actually focus on your day to day running of the department. If you think you or your department might need training, guidance or a change of staff, why not get in touch us the team here.

    We will be able to give you an overview of all services and give you an idea of what might be needed after a first phonecall. We ook forward to hearing from you! Leave a Reply Your email address will not be published.

    Action Plans for Cleaning

    How do overnight laundry attendants or PM public attendants communicate with the team? Ensure online apps, communications logs or planners are organized for maximum efficiency. Do they have pre-printed dates on top and a page for each day? Do not skimp here. Manage your deadlines and meetings. An online calendar is your friend — be it Outlook, Google or the one in your phone — calendar everything. Making a list Lists and checklists are only as good as what is put on it and what is crossed off of it.

    Lists are about accountability. Who should have one? Are checklists utilized for inspection of public spaces or laundry attendant tasks? If so, does it have times for when the tasks should be completed? Where are they stored when completed? Review all shift checklists quarterly to make sure they are current and applicable. Make a list each day Starting out fresh every day can be daunting, so when determining the list start by deciding what will have the most impact and begin there.

    What has been committed to others? If it cannot be completed, they should be made aware as soon as possible. Successful housekeeping managers keep and make lists daily, tracking priorities over the course of the week and month and even setting yearly goals. Getting organized is all about creating and visualizing your priorities and goals. The daily list should never be more than five items long or it is a set up for failure. Work efficiently and maximize productivity Delegate, delegate, delegate Most tasks are better complete than set aside to be completed perfectly.

    Delegating is an exceptional tool for the manager and staff. It teaches staff not only how to do complete the tasks but also how to address related problems.

    There are team members in every hotel that want to learn, grow and help. Let them shine, and let them help you shine. Not just on silent Even when a cell phone is on silent, it is still a distraction.

    5 ways to get your housekeeping team organized

    Productive people take time away from their phones during the day. Try it when completing the schedule for the following week or doing monthly inventory. Tasks will be accomplished much quicker. This is especially true for tasks that may not be your favorite. Decisions, decisions… Disorganization is often the result of failing to decide what to do about — or what to do with — something.

    Start making decisions about little things, and soon you will find yourself more confident about taking more action. No more pop ups We are all susceptible to distractions — big or small. When working on a project or task, what do your eyes do when an email notification flashes on the screen?

    You know you should finish what you are doing, but you get distracted, stop what you are doing and read the email. It is the same theory as to why we all slow down to look at an accident. No desktop clock Have you ever wondered why there are no clocks in casinos? It is because they do not want you to focus on the time; they want you to focus on the task at hand. The same rule applies to your desktop.

    We all have plenty of clocks in our offices; between our cell phone and office phone, we have plenty of places to check the time. Having a written custodial action plan in place makes it easier to accommodate these unforeseen changes and to integrate any new cleaning tasks into the existing plan. Years ago, most educational institutions had policies directing that hard surface floors be stripped and refinished what is referred to as restorative care or restoration two or more times per year.

    Over the years, labor costs and the potential negative environmental ramifications of many floorcare tasks have put a halt to many of these activities. As a result, in recent years, some administrators have stopped applying a floor finish to floors entirely. However, here is what school administrators should know: the reason for applying a floor finish is to protect the floor; the shine that comes from the finish is a secondary benefit.

    Further, applying a finish to the floor makes it easier to clean and maintain, which can lead to cost savings as well. Frank suggests that administrators evaluate all hard surface floors on campus, based on both visibility and amount of foot traffic, to determine which are high-value floors, medium-value floors, and low-value floors. An action plan for caring for hard surface floors might look something like this: High-value floors: Strip and refinish these floors once or twice per year.

    This should be done in June and possibly a second time in late November or December. Note that floors should not be stripped and refinished during the coldest winter months. Of course, these dates are approximate. Finish may not adhere properly to floors in the coldest months of the year, so restoration should be avoided during those times.

    Housekeeping plan at the workplace: best cleaning practices

    Medium-value floors: Restorative care should be performed every 12 to 18 months and should be done during the summer months. Low-value floors: Restorative care should be performed every 18 to 24 months and should occur during the summer months. For instance, upper floors in a building usually require less maintenance than lower floors, and some classrooms and offices may be used every day, while others may not.

    While carpet cleaning is not as labor-intensive as hard surface floorcare but can still be costlyone issue to contend with is that, when performing carpet extraction, the carpet will remain wet for several hours after cleaning. This wetness can be a problem for those areas of the facility that are used every day; if the carpet is cleaned in the evening and classes begin early in the morning, the carpet will likely still be wet. To determine how frequently to clean a carpet and which cleaning method to use, an effective custodial carpet care action plan would address these areas: Classrooms: Clean the carpet using a dry cleaning method every month and a wet extraction method every third month, ideally at a time when the classroom is not being used on a weekend or over a school break.

    This frequency schedule and using mainly a dry cleaning method will be less costly, less disruptive to students and staff, and more environmentally friendly. Hallways: Carpeted halls could follow a program similar to the one used for classrooms, except a shampoo or bonnet cleaning method should be considered instead of grbl mega x5 dry cleaning method.

    Either way, wet extraction is necessary every third month. Staff offices: Depending on the number of people working in the offices, the carpet can be cleaned once per year using the extraction method; this is best performed during the summer months when the offices are not used as often. Executive offices: These areas tend to have the fewest people working in them and receive the least amount of foot traffic; in most cases, the carpet can be cleaned every eighteen months using the extraction method.

    Regardless of the area of the facility, spots on the carpet ideally should be addressed as soon as possible-usually the same day. Spots are always easier to remove when they are relatively fresh.

    Further, ongoing foot traffic can pound the spot deeper into carpet fibers, making it harder to remove and potentially turning a spot into a stain, which can be incredibly difficult to eliminate. Regular carpet spot treatment, once per week in commonly used areas, should be part of the action plan.


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