Service cloud specialist challenge 2

Service cloud specialist challenge 2


  • Tips for Passing the Service Cloud Specialist Superbadge
  • Practical notes for Japan's amended APPI: How to amend privacy notices
  • Celebrating the Terra Frontline Support team
  • Alkira partners with Exclusive Networks to expand its cloud market share
  • In previous articles, we explained the APPI amendments and updates related to subordinate regulations i. In light of the release of the documents, businesses are now ready to move forward to comply with the amended APPI.

    Please note the amendments to the Personal Information Protection Law of will be enforced simultaneously on April 1, , and article numbers of the previous APPI applicable to the private sector will shift these amendments will focus on the unification of the personal information protection systems of the public and private sectors, etc.

    In practice, a privacy notice often serves to provide a mechanism for the provision of such information to the public. Our previous article explained matters for publication, etc. Please note our previous article assumed all matters for publication, etc. Public disclosure of the purpose of use The current APPI requires the purpose of using personal information to be specified and to be notified or made public upon the acquisition of personal information.

    Description of the purpose of use should be more detailed Regarding the specification obligation, the updated guidelines have the following statement: "When analyzing information on the behavior and interests of the individual, the business must specify the purpose of use in order that the data subject can predict or assume what kind of data processing is being performed.

    Purpose of using pseudonymized information should be published The amended APPI will introduce the concept of pseudonymized information. In order to create and utilize pseudonymized information for new purposes, the business is required to publicly disclose such purpose.

    The business can make use of a privacy notice for the required disclosure. This disclosure can be made at the time the business decides to benefit from the new concept.

    The amended APPI adds to these matters an address of the business in charge of managing the jointly used data and the name of a representative of that business. While the currently required matters are, in practice, often disclosed in a privacy notice, businesses should consider whether the updated matters are included in their notice or in a linked website easily accessible via the notice — for example, containing its business profile e.

    Please note that, in general, these updated matters may be changed frequently, and thus using the link method may be more convenient and can avoid frequent updates of the privacy notice. Matters for publication, etc. This includes responding to data subjects without delay when there are inquiries from data subjects. However, it is not mandatory to cover all the elements in the privacy notice. In the past, most businesses in practice included almost all the elements in the privacy notice, but some may take the position not to and instead just provide information upon the request of data subjects, because disclosure and updates regarding the third element below can be complicated.

    The amended APPI and enforcement orders stipulate the following matters should be additionally disclosed in the same manner. The address of the business and the name of a representative of the business. A description about the updated rights of data subjects. The APPI imposes an obligation to provide an explanation of data subject rights. In response to the updated rights of data subjects under the amended APPI, such updates are also explained here.

    We discuss this new obligation below. The current guidelines state the following measures as the security management measures required to protect personal data: creation of a basic policy; establishment of internal rules for handling personal data; and organizational, personnel, physical and technical security safeguards.

    Usually, most businesses have such security management measures in place, and hence, disclosing the measure is not a significant burden. The guideline requires businesses to make available to data subjects the name of foreign countries where personal data is processed. It is also recommended to explain the personal information protection system of such foreign countries to data subjects. In this regard, please also refer to the investigation report of the PPC for 31 countries and areas as explained in the following section.

    Provision of relevant information in connection with cross-border transfer of personal data In an earlier article, we explained the strengthened rules pertaining to the cross-border transfer of personal data under the amended APPI. In short, certain information, such as the personal information protection system of a data-importing country and the security measures taken by the data importer, is required to be provided to data subjects. If businesses rely on the consent of data subjects to establish legal grounds for the cross-border transfer of personal data, such information must be provided to data subjects before obtaining their consent.

    In practice, such information may be included in the privacy notice. If businesses use the establishment of a personal information protection system to establish legal grounds for the cross-border transfer of personal data, such information can be provided to data subjects upon their request and it is not necessary to include such information in the privacy notice.

    This obligation does not apply to the U. The DPA expects to release the result by the end of The business can rely on the research result upon providing the required information to data subjects. Regulation of personally referable information When providing information about a living individual that does not fall under personal information, pseudonymized information, and anonymized information e. In this case, the provider must confirm that the recipient has obtained the consent of the data subjects to the provision of such data.

    The updated guidelines further stipulate that before obtaining their consent, the data provider must provide certain information to the data subjects.

    They are the helpful folks who staff the helpdesk and forum; they troubleshoot technical issues, provide advice, dig up links to relevant resources, and collect feedback from users who are experiencing, shall we say, the highs and lows of cloud computing. They helped me a lot, in a very short time, and with such patience! More complex issues that require escalation to engineering specialists typically take longer, but most reach full resolution within a few days.

    The Frontline Support team is masterfully orchestrated by Tiffany Miller, who previously served as a product manager, did a stint as a support specialist herself, and is now an Associate Director overseeing Frontline Support and User Education which covers documentation, workshops and the like.

    I mean, just look at them. A true pleasure to work with him. Always providing help, explainable, timely manner! After a few exchanges, she was able to point out the underlying problem. Great work! Thanks for the support. People who are reaching out to the helpdesk of any software service tend to be confused, frustrated, stressed; sometimes there are language barriers, or even just technical jargon creating misunderstandings.

    Why not both? What I do know is that product support specialists carry the experience of working directly with users to other roles. For example, Beri Shifaw pictured taking the group selfie has moved on to lead what we call Tier 3 support; he no longer responds directly to tickets, but investigates escalated issues as a Support Engineer, alongside consultant Nestor Moreno and engineers from other teams as needed.

    Yet he still cares every bit about the person behind the ticket as when he worked the frontline, and he communicates this user-first attitude to everyone he works with in the broader Terra engineering group.

    So, once again, a huge thank you to the Frontline Support team on behalf of all the rest of us Terrans. And to everyone out there using Terra, thank you for trusting us with your work!

    Tips for Passing the Service Cloud Specialist Superbadge

    Thanks for the support. People who are reaching out to the helpdesk of any software service tend to be confused, frustrated, stressed; sometimes there are language barriers, or even just technical jargon creating misunderstandings. Why not both?

    What I do know is that product support specialists carry the experience of working directly with users to other roles.

    Practical notes for Japan's amended APPI: How to amend privacy notices

    For example, Beri Shifaw pictured taking the group selfie has moved on to lead what we call Tier 3 support; he no longer responds directly to tickets, but investigates escalated issues as a Support Engineer, alongside consultant Nestor Moreno and engineers from other teams as needed.

    ACM Gordon Bell Prize nominees While the quantum simulation research is taking home the prize, the other five nominees represent some of the most intensive research for some of the most pressing research applications in the world.

    Anton 3: Twenty Microseconds of Molecular Dynamics Simulation Before Lunch A whopping 67 researchers collaborated on this research, which resulted in the development of the specialized Anton 3 molecular dynamics supercomputer designed and built by D.

    Shaw Research. Anton 3, the researchers reported, is capable of simulating a million atoms at microseconds per day across nodes using an order of magnitude less energy per simulated microsecond than any other machine. To learn more, read the paper here.

    Here, a trio of researchers from three Japanese universities again demonstrate the sheer power of the list-topper — this time, through a massive simulation of cosmic relic neutrinos combined with N-body simulation of cold dark matter.

    Celebrating the Terra Frontline Support team

    The business can make use of a privacy notice for the required disclosure. This disclosure can be made at the time the business decides to benefit from the new concept.

    The amended APPI adds to these matters an address of the business in charge of managing the jointly used data and the name of a representative of that business.

    While the currently required matters are, in practice, often disclosed in a privacy notice, businesses should consider whether the updated matters are included in their notice or in a linked website easily accessible via the notice — for example, containing its business profile e.

    Please note that, in general, these updated matters may be changed frequently, and thus using the link method may be more convenient and can avoid frequent updates of the privacy notice.

    Alkira partners with Exclusive Networks to expand its cloud market share

    Matters for publication, etc. This includes responding to data subjects without delay when there are inquiries from data subjects. However, it is not mandatory to cover all the elements in the privacy notice. In the past, most businesses in practice included almost all the elements in the privacy notice, but some may take the position not to and instead just provide information upon the request of data subjects, because disclosure and updates regarding the third element below can be complicated.

    The amended APPI and enforcement orders stipulate the following matters should be additionally disclosed in the same manner. The address of the business and the name of a representative of the business.

    A description about the updated rights of data subjects. The APPI imposes an obligation to provide an explanation of data subject rights.


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